Frequently Asked Questions

Architectural

 

What type of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

 

Where do I find my community's architectural modification request form? 

The architectural modification request form can be found on the community website by clicking the Architectural link located on the left side of this page.

 

How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Review Board. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. 

 

What is the status of my application?

If you have not heard from the Community Manager or Architectural Review Board within 30 days from the date of submission, please submit a request via TownSq or email accreview@goodwintx.com

 

 

Board Meetings

 

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

 

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq

 

 

Common Area Maintenance

 

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.



Contacts

 

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

 

TownSq App: Submit a request via our web and mobile application. 

 

Customer Service Team:

Available Monday-Friday, 8:00 AM-6:00 PM

855-289-6007 or info@goodwintx.com

Live Chat is available on our website at www.goodwintx.com

 

Compliance Team

Covenant violation related inquiries can be directed to compliance@goodwintx.com

 

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq

 

 

Compliance 

 

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

 

I need to report an issue with a neighbor's home. 

Please submit a request via TownSq and include a picture and as much detail as possible where applicable.

 

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed. 

 

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s  Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 



Documents

 

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

 

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

 

Where do I obtain a resale certificate?

How do I get a lender questionnaire completed and how much does it cost?

Resale Certificates, Lender questionnaires, and statement can be ordered via the HomeWise website at  https://www.homewisedocs.com/

 

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com

Live Chat is available on our website at www.goodwintx.com

You can also submit a request through TownSq



Financial

 

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com

Live Chat is available on our website at www.goodwintx.com

 

What do my HOA dues pay for? 

 The HOA's annual budget provides detailed information on the expenses that the HOA pays with Assessment revenue. The amount of your Annual assessment is determined by the total expenses projected for the operating year.

 

How do I pay my assessment?

For your convenience, we offer several payment options:

 

Option 1: Mail-In Your Payment to the following address:

Pine Valley POA

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

 

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

 

Association ID for online payments: DPVO 

 

From the web:

  • Login to TownSq at  https://app.townsq.io/login
  • From the top of your home page feed, select the account you’d like to make a payment on.
  • Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

  • From the top of your mobile feed, choose the account you’d like to make a payment on.
  • Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 

 

Insurance

 

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com

Live Chat is available on our website at www.goodwintx.com

You can also submit a request through TownSq

 

 

Resales

 

Where do I obtain a resale certificate?

How do I get a lender questionnaire completed and how much does it cost?

Resale Certificates, Lender questionnaires, and statement can be ordered via the HomeWise website at  https://www.homewisedocs.com/



Owner Information

 

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com

Live Chat is available on our website at www.goodwintx.com

You can also submit a request through TownSq