Frequently Asked Questions

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team:

Available Monday-Friday, 8:00 AM-6:00 PM

855-289-6007 or info@goodwintx.com

Live Chat is available on our website at www.goodwintx.com

Compliance Team:

Covenant violation related inquiries can be directed to compliance@goodwintx.com

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq

Compliance

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq and include a picture and as much detail as possible where applicable.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Is there a list of do's and don'ts I can give to my tenant?

Are there any costs to selling my home?

The resale certificate costs $375 with a turn around time of 10 days. If an inspection is requested in the sale that is an additional $120 and if an updated resale is requested then it is $75. If the resale is rushed the following fees are as follows; 1 business day $300, 3 business days $200, and 5 business days $100. The resale certificate pricing will be required to be paid at the request. The second set of fees will be required to be paid at closing with the transfer fee being $275.

Where do I obtain a resale certificate? https://marketplace.communityarchives.com/login

How do I get a lender questionnaire completed and how much does it cost?

Resale Certificates, Lender questionnaires, and statement can be ordered via the following website at https://marketplace.communityarchives.com/login

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com

Live Chat is available on our website at www.goodwintx.com

You can also submit a request through TownSq

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.

Live Chat is available on our website at www.goodwintx.com

What do my HOA dues pay for?

The HOA's annual budget provides detailed information on the expenses that the HOA pays with Assessment revenue. The amount of your Annual assessment is determined by the total expenses projected for the operating year.

How much are my dues?

The assessments are broken down as either lake-side or non-lake side. If their is no home built on the lot then the lot assessment is $400.

Lake-Side: $2,403.40 ($1,890 home + $400 Lot + $113.40 road assessment)

Off-Lake: $1,613.49 ($1,144.80 home + $400 Lot + $68.69 road assessment)

The new assessment for 2023 will include a one time 8% increase in homes and the second of ten 6% straight line annual increases.

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

Pine Valley POA

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

Option 3: Alliance Banking will allow payments to be made at the following website https://pay.allianceassociationbank.com/Home with the management company ID being 7586.

Association ID for online payments: DPVO

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com

Live Chat is available on our website at www.goodwintx.com

You can also submit a request through TownSq

Resales

Where do I obtain a resale certificate?

How do I get a lender questionnaire completed and how much does it cost?

Resale Certificates, Lender questionnaires, and statement can be ordered via the HomeWise website at https://www.homewisedocs.com/

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com

Live Chat is available on our website at www.goodwintx.com

You can also submit a request through TownSq